SERVICE

The after-sales service center of Hebei Hegong Plastic Products Co., Ltd. is mainly responsible for providing customers with product consultation, technical support, handling customer complaints and other point-to-point "one-stop services", actively improving the technical service process for customers, enhancing service quality, feedback customer technical requirements to various departments of the company, organizing and coordinating the company and relevant departments to provide timely solutions and support services for customers. Starting from the perspective and interests of customers, we help global customers solve various problems related to our company's products, provide maximum convenience to customers, solve their problems, and assist them in successfully applying our company's products.

The after-sales service center provides customers with comprehensive pre-sales, in sales, and after-sales services.

Pre sales service: Send relevant technical personnel to participate in engineering design guidance, provide relevant technical information to the design department, so that the design department can use our products correctly and reasonably.

In sales service: In the process of product sales, meet customers' technical needs, actively respond to customers' relevant technical inquiries and solve corresponding problems, so as to satisfy and reassure customers.

After sales service: Send relevant technical personnel to provide on-site technical guidance. If customers need it, we can provide operational training for the construction personnel of related products. We will promptly visit the site to understand the actual situation and solve any problems raised by customers during installation and use, whether it is quality issues with our company's products or installation and construction issues.

The after-sales service center hopes to establish good cooperative relationships with customers from all over the world. We will always focus on the service philosophy of "customer satisfaction is our greatest pursuit" and provide high-quality technical services to global customers.

After sales service philosophy: Customer satisfaction is our greatest pursuit.